Bet11 Privacy Policy – Data Protection & Personal Information

1Information We Collect

To provide a secure, accurate, and quality service, bet11 collects several categories of information from you when you use our platform. This information is divided into two main categories:

Information you provide directly:

• Full name, date of birth, and identity card or passport number (for KYC verification).
• Registered email address and mobile phone number.
• Residential address including postcode, city, and state.
• Bank account or e-wallet details used for deposits and withdrawals.
• Identity verification documents uploaded during the KYC process.

Information collected automatically:

• Your device's IP address and general location data.
• Web browser type, operating system, and device information.
• Play session data including login times, games played, and wagering records.
• Cookies and similar tracking technologies to enhance the user experience.
• Platform activity logs for security purposes and technical troubleshooting.

2Purpose of Information Use

Every piece of information we collect is used for clear and legitimate purposes. The following table outlines the relationship between data types and their intended use:

3Sharing Information with Third Parties

Bet11 does not sell or transfer your personal information to third parties for marketing purposes without your explicit consent. However, there are limited situations where sharing information is necessary for platform operations:

• Payment Providers: Transaction information is shared with FPX, DuitNow, Touch 'n Go eWallet, and other online banking service providers solely for processing your deposits and withdrawals.
• Game Service Providers: Our game software providers receive the minimum session data required to ensure a smooth and fair gaming experience.
• Regulatory Body: Certain information may be disclosed to relevant authorities when required by law, court order, or official investigation.
• Security Services: Fraud prevention and identity verification service providers may receive the minimum data required for KYC verification tasks.

All third parties we work with are bound by strict data confidentiality agreements and are required to handle your information in accordance with privacy standards equivalent to our own policy.

4Cookies and Tracking Technologies

Bet11 uses cookies and similar technologies to enhance platform functionality and user experience. Cookies are small files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting website functionality.
• Functional Cookies: Remembers your preferences such as language, display settings, and platform preferences to deliver a more personalised experience.
• Analytics Cookies: Helps us understand how users interact with the platform for continuous improvement purposes. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect suspicious activity, prevent unauthorised access, and protect your account.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some sections of the bet11 platform.

5Data Retention Period

Bet11 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.

• Active Account Information: Retained for as long as your account is active and for a specified period after account closure for audit and dispute purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years in compliance with financial regulations and anti-money laundering requirements.
• KYC Documents: Retained for the period prescribed by the relevant regulatory body, typically five (5) to seven (7) years.
• Activity & Security Log: Retained for twelve (12) months for threat detection and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or request to unsubscribe from our marketing communications.

Once the retention period expires, your data will be securely deleted or converted into a non-identifiable form (anonymised) in accordance with established procedures.

6Your Rights as a User

As a bet11 user, you have the following rights regarding your personal information. We are committed to making it easy for you to exercise these rights:

7Data Security

Bet11 continually invests in cybersecurity infrastructure to ensure your data is always protected. The technical and organizational security measures we employ include:

• 256-bit SSL/TLS data encryption for all communications between the platform and your device.
• Database encryption at rest using AES-256 standards.
• Intrusion Detection System (IDS) and Intrusion Prevention System (IPS) operating 24/7.
• Regular penetration testing conducted by independent security experts.
• Two-factor authentication (2FA) is available for all user accounts.
• Role-based access control (RBAC) ensuring staff only access the data required for their tasks.
• A tested and ready incident response procedure in place in the event of a data breach.

While we take all reasonable measures, no security system can guarantee 100% absolute protection. In the event of a material data breach, we will notify affected users within the timeframe required by applicable law.

8Children's Privacy

The bet11 platform is strictly limited to individuals aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

If we discover that we have inadvertently collected data from anyone under the age of 18, we will take immediate action to delete that data and close the associated account. Parents or guardians who believe their child has registered on our platform without permission are urged to contact us immediately.

9Cross-Border Data Transfers

In the course of its operations, bet11 may transfer your personal information to servers or processing facilities located outside Malaysia. Such transfers are only carried out when:

• The recipient country has data protection laws equivalent to or stricter than those of Malaysia.
• The receiving party has signed a data transfer agreement that meets international standards.
• The transfer is necessary for the performance of the service contract you are using.

Bet11 ensures that all cross-border data transfers are carried out with adequate safeguards to maintain the level of protection provided by this privacy policy.

10Privacy Policy Changes

Bet11 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via:

• A clear notification on the platform's main page when you log in.
• Update the "Updated" date at the top of this document.
• Notification emails for significant changes to active registered accounts.

We encourage you to review this page periodically. Continued use of the bet11 platform after changes take effect will be considered your acceptance of the updated terms.