Bet11 Terms and Conditions – Complete Platform Usage Guide

1Definitions & Interpretation

"Platform" refers to the bet11 website accessible at https://bet11.bz along with all its subdomains, mobile applications, and related services. "Player" or "You" refers to any individual who registers and uses bet11 services. "Account" refers to the personal profile registered by a player on this platform. "Balance" refers to the total funds available in a player's account at any given time. "Bonus" refers to any free credits, free spins, or other incentives granted by bet11 to players under the specified terms.

In any case where there is a discrepancy between a translated version and the original Bahasa Malaysia version of this document, the Bahasa Malaysia version shall serve as the definitive reference.

2Eligibility & Account Registration

To use bet11 services, you must meet all of the following eligibility requirements:

• At least 18 years old at the time of registration.
• Not be located in a geographic region where online gambling services are prohibited under local law.
• Not an employee of bet11 or an immediate family member of a bet11 employee.
• Registering with one account only — holding multiple accounts is strictly prohibited.
• Providing accurate, truthful, and up-to-date information during registration.

Bet11 reserves the right to request identity verification documents at any time to ensure player eligibility is met. Documents that may be required include a national ID, passport, bank statement, or proof of address. Failure to submit the requested documents within the specified timeframe may result in the account being temporarily suspended until verification is complete.

3Deposits & Payment Methods

Bet11 accepts a wide range of popular payment methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and online bank transfers. All deposits are processed in Malaysian Ringgit (MYR) and credited to your account instantly upon transaction confirmation.

Important notes regarding deposits:

• The minimum deposit is as stated on the Deposit and are subject to change from time to time.
• All deposits must be made using a payment method registered in the same player's name. Third-party deposits are not accepted.
• Bet11 does not charge any processing fees for deposits; however, payment service providers may impose their own charges.
• If a deposit has not been credited within 30 minutes, please contact our support team via Live Chat.

4Fund Withdrawal

Players may submit a withdrawal request at any time, subject to the following conditions:

• The account must have completed full identity verification (KYC).
• Any active bonus must meet the rollover requirements before a withdrawal can be processed.
• Withdrawals will only be processed to the same payment method used for the deposit, for fraud prevention and anti-money laundering purposes.
• The minimum and maximum withdrawal amounts are as stated in your account settings.
• Bet11 reserves the right to request additional verification for withdrawals exceeding certain limits.

Withdrawal processing time is typically completed within 24 to 48 business hours once the request has been approved. Delays caused by banks or payment providers are beyond bet11's control.

5Bonuses, Promotions & VIP Program

All bonuses and promotions offered by bet11 are subject to the specific terms stated on the Promotions. The general terms applicable to all bonuses are as follows:

• Each player may claim any given promotion once only, unless otherwise stated.
• Bonuses cannot be transferred between accounts or directly converted to cash without meeting the rollover requirements.
• Rollover requirements must be met within the validity period set for each promotion. Expired bonuses will be cancelled automatically.
• Bet11 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.
• Any attempt to abuse the bonus system — including the use of automated software, opposing-stake wagering (bonus abuse/arbing), or player collusion to manipulate promotions — will result in the bonus being voided and the associated account terminated.

The bet11 VIP Programme offers exclusive benefits to loyal players based on their level of gaming activity. Further details on VIP eligibility and benefits are available on the VIP.

6Player Responsibilities & Prohibitions

As a bet11 player, you agree not to engage in any of the following activities:

• Using third-party software, automated bots, scripts, or other technical means to gain an unfair advantage in games.
• Engaging in any form of fraud, including the use of stolen credit cards, another person's bank account details, or falsified documents.
• Colluding with other players to manipulate the outcome of table games or games involving other players.
• Using the bet11 platform for money laundering or any other unlawful financial activity.
• Disclosing your account login credentials to any third party or allowing others to access your account.
• Taking any action that could compromise the security, integrity, or reputation of the bet11 platform.

7Account Security & Privacy

Your account security is a shared responsibility between bet11 and you as a player. bet11 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Two-factor authentication (2FA) is available and strongly recommended for all accounts.

On your part, you are responsible for:

• Using a strong, unique password that is not used on any other platform.
• Not share your login credentials with anyone, including family members.
• Notifying bet11 immediately if you suspect your account has been accessed without authorization.
• Ensuring that the device you use to log in is secure and free from malware.

Your personal data is handled in accordance with our Privacy Policy bet11, which may be referenced separately. bet11 will not sell or share your personal information with third parties without your consent, unless required by law.

8Responsible Gaming

Bet11 is committed to responsible gaming practices. We believe that gambling should remain purely a form of entertainment and should never become a source of financial stress or personal difficulties.

The bet11 platform provides the following tools to help players manage their gaming experience:

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Play Time Reminder: Enable notifications when you have played beyond the time limit you set.
• Temporary Break: Suspend your account for a set period without needing to contact customer support.
• Self-Exclusion: Option to permanently self-exclude from the platform if needed.

Further information on responsible gaming and support resources is available on the Responsible Gaming.

9Liability Limits & Disclaimer

Bet11 provides the gaming platform on an "as-is" basis. While we strive to keep the platform available and functioning at all times, bet11 makes no guarantee that the service will be free from interruptions, technical errors, or data loss at all times.

Bet11 shall not be liable for:

• Losses arising from technical disruptions or downtime beyond our reasonable control.
• Indirect, incidental, or consequential losses suffered by the player.
• Actions or omissions by third-party payment service providers.
• Damage to the player's device or data caused by use of the platform.

Bet11's maximum liability to any player under any circumstance is limited to the total amount deposited by that player in the 30 days preceding the claim.

10Dispute Resolution

If you have any complaints or disputes regarding your account, transactions, or gaming experience at bet11, please follow the procedure below:

• Step 1: Contact the bet11 customer support team via Live Chat 24/7 with full details of your issue.
• Step 2: Our team will investigate your complaint and respond within 48 business hours.
• Step 3: If you are not satisfied with the customer support decision, you may submit a formal complaint by email to [email protected].
• Step 4: Official complaints will be handled by the bet11 management team within 7 business days.

Bet11 is committed to resolving every dispute in a fair, transparent manner based on solid evidence. bet11's final decision on game disputes is conclusive, unless there is clear evidence of a technical error.

11Terms Changes & Notifications

Bet11 reserves the right to modify, add, or amend these Terms and Conditions at any time. Any material changes will be communicated to players via:

• In-platform notifications when you log in.
• An update to this page with a new "Updated" date.
• Email notification to the registered address for highly significant changes.

It is your responsibility to check this page periodically for any changes. Continued use of the bet11 platform after updated terms take effect will be considered full acceptance of those updated terms.

12Applicable Law

These Terms and Conditions are governed by the applicable laws of the jurisdiction under which bet11 holds its operating licence. Any dispute that cannot be resolved through internal dispute resolution procedures shall be referred to a recognised arbitration body, and the arbitration decision shall be binding on both parties.

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or inconsistent with applicable law, only that provision shall be deemed ineffective, while the remainder of these terms continue in full force.